No, you won’t be charged sales tax at checkout — we cover all applicable taxes on your behalf. The price you see is the final price you pay, with no additional tax added.
Q2. Does ProntoLicenza Metal Inc. ship internationally?
Yes, we ship internationally to select countries. For eligibility and shipping details, please contact our support team.
Q3. What currency are the website's prices listed in?
All prices on our website are listed in United States Dollars (USD).
Q4. How will my order from ProntoLicenza Metal Inc. be shipped?
All orders are packaged securely with utmost care. Shipments are fully insured except for addresses outside our shipping policy coverage. Packages are shipped with a return address under a pseudonym to protect confidentiality.
Q5. Do you have any information for new investors?
Yes! We encourage new investors to educate themselves on precious metals investing. Feel free to contact our support team for guidance and resources.
Q6. Can I purchase precious metals inside my IRA?
Yes, ProntoLicenza Metal Inc. supports purchasing eligible precious metals inside an IRA. Please reach out to learn more about this option.
Q7. Can I change my order after it has been placed?
Once your order is placed, it cannot be changed. Please review our Terms of Use for full details.
Q8. How much do you charge for shipping?
We offer free standard shipping on all orders. Every shipment is fully insured for your protection. International shipping rates vary based on destination and order size — please contact support for detailed information.
Q9. Can I combine previously placed orders to lower my shipping cost?
Unfortunately, orders cannot be combined once placed, as the process is automated.
Q10. Can I cancel my order after it has been confirmed?
You are unable to cancel your order after confirmation without incurring cancellation charges and possible market loss differentials. Please see our Terms of Use for complete details.
Q11. Do you accept trade-ins or buyback of products you sell?
Yes! ProntoLicenza Metal Inc. offers competitive buyback prices. Please contact our bullion team to discuss current buyback rates.
Q12. Can I pick up my order in person to save on shipping?
We do not offer local pickup. Our corporate office is for payment processing only and is not a physical location for pickups or deliveries. We apologize for any inconvenience.
Q13. Is ProntoLicenza Metal Inc. required to report transactions to any government agency?
We comply with all applicable reporting requirements, including IRS Form 8300 for certain sales and relevant buyback transaction reporting.
Q14. Do you offer storage of precious metals?
Yes! We provide secure, segregated depository storage at competitive rates. Please contact us for storage options and details.
Q15. What are the hours of operation for live assistance?
Monday-Thursday: 8:00 AM - 8:00 PM ET, Friday: 8:00 AM - 6:00 PM ET.
Q16. What if my package has missing or damaged items?
If your package arrives with lost or missing items, please take photos of all packaging, contents, shipping label, and invoice before contacting us within 3 business days. Do not discard any packaging until the issue is resolved. Contact us at support@prontolicenza.it or call +1 (212)-321-0074.
Q17. How long will my order take to arrive once I receive tracking?
Packages typically arrive within 5-10 business days from the date of shipment. Delivery times may vary due to carrier service, holidays, or weather. Contact support if tracking has not updated within 10 business days.
Q18. What carriers are used for shipping?
We use insured USPS, UPS, and FedEx services. Packages are fully insured and may require a signature upon delivery. Tracking information will be emailed to you upon shipment.
Q19. Will my package require a signature?
Not all orders require a signature, but all shipments are fully insured. If you prefer signature confirmation upon delivery, please contact customer service for arrangements and possible fees.
Q20. The website appears broken or I cannot checkout. What should I do?
Try clearing your browser cache and cookies. If you use ad blockers, VPNs, or other security tools, these may interfere with website functionality. Temporarily disabling such tools may help complete your purchase.
Q21. Where is ProntoLicenza Metal Inc. located?
We are headquartered at 55W 47th St. STE 430, New York, NY 10036, United States. This address is for corporate and payment processing purposes only. We do not handle in-person deliveries or returns at this location.
